Services

General I.T. Support

Hardware Support

Hardware Support is troubleshooting/assistance with a physical device. This would be a laptop, desktop computer, tablet, printer, etc .

Is there are problem with your screen?

Do print jobs have smudges on them?

Network/WiFi Support

Network and WiFi Support is troubleshooting/assistance with communication problems.  This can range from trouble with a wireless printer losing a connection to problems using WiFi in certain areas of your home or office.

Project Support

Project Support is the area where a mid to long term solution is needed.  Items in this area would include but not limited to:

LEvel 1 Project Support

This is the traditional "break/fix" case.

Something is broken can it be fixed?

What options do I have?

Software and App Support

Software/App Support is troubleshooting/assistance with the programs/applications we use to complete a task.  It can range from  having problems saving a document to should I uninstall the apps I don't use on my phone?

LEvel 2 Project Support

Purchase Research is for those looking to invest in new technologies or to continue investing in their existing technology.

i.e.  We know something is broken should we continue to fix it or just replace it?

LEvel 3 Project Support

• Those looking for someone to bounce ideas off of i.e a contributor

• Personalized instructional group support

i.e. My small business/Organization needs to upgrade our current I.T. Equipment where do we start?